Simple, Supportive & Tailored to You
Our Process
At Connect Families Support Services, we make it easy for you to access the support you need. Whether you’re an NDIS participant, carer, or family member, our step-by-step process is designed to ensure you feel heard, respected, and supported from day one.
Call, email, or fill out our online enquiry form. One of our friendly team members will listen to your needs, answer your questions, and help you understand how we can support you through the NDIS.
We’ll arrange a time to meet (in person or over the phone) for a no-obligation consultation. This is where we get to know you—your goals, support needs, preferences, and lifestyle.
Based on your needs and goals, we’ll create a customised support plan outlining the services we’ll provide. Once you’re happy with everything, we’ll formalise it with a Service Agreement, clearly explaining what you can expect from us.
We’ll introduce you to your dedicated support workers or care team, ensuring they’re a great match for your needs, personality, and preferences. Your comfort and trust are our top priority.
Your services begin! Whether it's personal care, community access, life skills, or group activities, we’ll provide consistent, high-quality support that helps you achieve your goals and live more independently.
